Terms & Conditions

Terms & Conditions

Zoo events Group: Contract Terms & Conditions 

These Contract Terms and Conditions of Stay are legally binding and contain the Agreement between the Client and Zoo Events Group which can be advertising as ZooLoos, Zoo Bells or Yippee Yurts (The Owner) relating to the staying in Zoo Events Group accommodations and/or the purchasing of weekend facilities and/or hiring of Equipment.

A booking by a Client together with these Contract Terms and Conditions of Stay (communicated in writing, in person or electronically) of the booking will constitute the Client’s acceptance of, and agreement to be bound by, their contents.

Contract Terms and Conditions of Stay (The Agreement) may only be amended to the extent agreed in writing by The Owner.

1. Definitions

1.1 In these Contract Terms and Conditions of Stay words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions of Stay.
•    Agreement (The) means these Contract Terms and Conditions of Stay.
•    Booking Form means the form issued by the Owner to the Client containing details of the Equipment, Period of Hire and Hire Charge.
•    Client (The) is the person entering into a rental agreement with the Owner and who is Principal to all obligations to this Agreement.
•    Equipment is all the physical items included but not limited to: tent(s), and all items that will be listed on the packages that are specific to events. This can also mean all items listed in the final invoice agreed with the Client and the Owner on a hire purchase.
•    Hire Charge means the amount payable by the Client to the Owner as specified in the Booking Form. All Hire Charges, including additional Equipment requests must be paid in full at the time of booking.
•    Owner (The) is Zoo Events Group, registered address: The Coach House, Greys Green, Rotherfield, Greys, Henley-on-Thames, Oxfordshire, RG9 4QG and/or their subcontractors or agents.
•    Period of Hire means the period of which any equipment is required, as identified in the Booking Form, to be ready and available for use.

2. Booking Confirmation

2.1 A booking may only be deemed valid once The Client is in receipt of a Booking Form and the Agreement from the Owner. The Owner will provide a Booking Form and Agreement subject to availability and upon full receipt of the Hire Charge.
2.2 Unless clearly stated on the booking confirmation no Zoo Events Group booking will include entry to any event or include event tickets.
3. Acceptance of the Equipment
3.1 The Client shall satisfy them that the equipment as supplied by The Owner corresponds to the Booking and Agreement and is in working order. Any part of the Equipment found to not correspond with the booking or agreement or to be faulty shall be notified to The Owner within one day of receiving the equipment. Failure to do so will render The Client responsible for the total payment of the hire.

4. The Accommodation

4.1 Check-in and out times will be arranged at the time of hire and no refunds will be given for earlier check out.
4.2 The Client accepts full responsibility for all Equipment.
4.3 Charges for children may be made regardless of whether or not the booker organises mattresses and bedding.  All children must be registered on the booking confirmation.

5. Client’s Responsibility

5.1 The Client must accept full responsibility for all equipment and accessories provided.
5.2 The Client shall keep the Equipment in a good condition and not subject it to any misuse or wear and tear over that consistent with normal and reasonable use. Maintaining where applicable the manufacturers’ recommendations.
5.3 The Equipment should not be altered, modified or adjusted without The Owners’ prior consent. 5.4 The Client is responsible for reading carefully and adhering to the safety and operating instructions for the hire of the equipment/accommodation; should any of these operating and safety instructions be understood, The Client agrees not to use the equipment until having a complete and full understanding of how to safely operate the hire equipment.
5.5 The Client must be aware that any injury or damage caused by disregarding the safety guidelines is entirely the fault of The Client.
5.6 The Client should not use cooking or other gas appliances of any kind inside the tent.
5.7 The Client should also not use naked flames inside the tent. Careful due care and attention must be observed at all times by the Client.
5.8 The Client should adhere to noise level regulation as regards to music/sound systems: no loud music will be allowed between 1am and 10am. If The Client is asked to lower levels on sound systems and The Client does not comply, The Owner reserves the right to remove sound systems and return them at check out.
5.9 The Client must respect the privacy of other guests at Zoo Events Group.
5.10 The Client should only bring food and drinks for their own consumption: casual vending is not allowed.
5.11 The Client must be aware that any goods other than Zoo Events Group products will not be accepted as replacement under any circumstances.
5.12 It is the responsibility of The Client to ensure that all possible steps are taken to avoid injury.
5.13 Power – phones and cameras can be charged but at the Clients own risk. The charging of E-Cigarettes are prohibited within Zoo Events Group.

6. Payment
6.1 All payments must be made in advance of the event.
6.2 All payments must be made in accordance with the terms stated on The Owner’s Booking Form or these Contract Terms and Conditions of Stay. Failure to remit payment in advance of the rental term result in the termination of rental Agreement.

7. Loss or Damage to Owner.
7.1 The Client shall during the period of hire be responsible for the maintenance and safe custody of the Owner’s equipment.
7.2 The Client shall be responsible for any damage and loss caused to The Owner’s equipment by his/her acts and omissions regardless of culpability.
7.3 The Client agrees to pay upon request by The Owner all costs incurred by The Owner in rectifying the condition of the equipment if it is returned damaged, unclean or incomplete.

8. Loss and Damage to Client.
8.1. All of the client’s possessions are the sole responsibility of the client.
8.2 The Owner does not take any responsibility for any loss or theft that may occur before, throughout or after the event
8.3 The Owner will not refund or reimburse the sum of the loss or theft to the client.

9. Liability to Third Parties

9.1 The Owner will not be responsible for and The Client will indemnify The Owner against all claims for the injury to persons or loss or damage to property.
9.2 The Client expressly acknowledges that The Owners are not the original manufacturer or supplier of the equipment. The Owner accepts no liability for any injury or death from any claim or proceedings arising from this contract with The Client.

10. Confidentiality
10.1 The Owner will hold the client’s data securely and not pass his/her personal information on to any other third party unless demanded and required to under the law of the United Kingdom.

11. Cancellation of fully paid event bookings
11.1 The Client will receive the full refund minus the ticketing fee of 4.5% and £1.50 per ticket that has already been paid to a third party if The Client gives notice of cancellation no less than 30 days prior to the event taking place.
11.2 If the event for which the tents have been hired is cancelled, The Owner will not be liable. The Client should not seek a refund from The Owner as they are not obliged to do so, unless the event is cancelled 30 days prior to it taking place, in this case see section 11.1.
11.3 If the event for which the tents have been hired moves location, The Owner is not liable. The Client should not seek a refund from The Owner if they can no longer attend the event, unless the event is relocated 30 days prior to it taking place, in this case see section 11.1.

12. Force Majeure 
12.1 While every effort will be made by The Owner to carry out any order accepted the full performance of it is subject to variation or cancellation by The Owner consequent upon Act of God, War, Strikes, Riots, Lockouts or any other disturbances: Fire, Flood, Storm, Gale and Tempest restrictions on the use of Transport, Fuel or Power, Requisitioning Storage of material or transport or any other cause beyond the control of the Owner.

13. Governing Law

13.1 The Agreement shall be construed in accordance with the law of the United Kingdom and any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the courts of United Kingdom.



T: +44 (0)1258 840233
E: info@zooeventsgroup.co.uk

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